Tinkari Comms

Tinkari Comms is the platform's centralised email service, live at comms.tinkari.com. It's the plumbing behind every branded email Tinkari sends — invoices, booking confirmations, job updates — on behalf of an organisation, plus a template library organisations can use to make those emails their own.

What it does

• Template library — every organisation gets its own editable email templates, started from a gallery of system templates grouped by trade (Generic, Repairs, Gardening, and more), built from blank, or duplicated from an existing one.
• Rich text editor with merge fields — customer name, job details, invoice numbers, and organisation branding are inserted automatically wherever a template references them, with a live preview against dummy data.
• Branded sending — every email goes out under the organisation's own display name and reply-to address, so a customer's inbox shows the workshop they booked with, not "Tinkari".
• Used by every other Tinkari app — CRM, Inventory, and Bench all call Comms' API to send on an organisation's behalf, rather than each maintaining their own email templates and SMTP setup.
• Full send log — every attempt (sent, failed, pending) is recorded, so a missing customer email is always explainable.

Comms has no app of its own to log into for day-to-day work — it runs quietly behind CRM, Inventory, and Bench. The template library at comms.tinkari.com is for organisation admins who want to customise their branding and wording.